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What is Total Quality Management Overview about?
Total quality management (TQM) is a management approach that seeks to improve quality and productivity in organizations. It involves commitment from top management, a focus on customers, employee involvement, and continuous process improvement. The goals of TQM include meeting or exceeding customer expectations, preventing defects, and continuously improving business processes. It utilizes statistical and data-driven techniques like Six Sigma to minimize defects and variability. TQM provides a framework for
- Author
- bejumohan
- Language
- EN