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About this Business, Management and Accounting article
Service Recovery and Pre-Emptive Strategies for Service Failure: Both Lead to Customer Satisfaction and Loyalty, But for Different Reasons by Cranage, David A.; Mattila, Anna S. is a Business, Management and Accounting article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Business, Management and Accounting.
- Author
- Cranage, David A.; Mattila, Anna S.
- Publisher
- Haworth Press Inc; Informa UK (Haworth Press, Inc.,); Haworth Press Inc.; Informa UK Limited; The Haworth Press (ISSN 1050-7051)
- Published
- 2006
- Field
- Business, Management and Accounting (Social Sciences)