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What is Conflict Management and Negotiations Notes about?

The document covers the concept, importance, features, and types of conflict, emphasizing the distinction between functional and dysfunctional conflict. It outlines conflict resolution techniques and strategies for managing interpersonal, team, and organizational conflicts, as well as negotiation processes and third-party involvement. Key factors in negotiation include communication, emotions, and cultural sensitivity, with a focus on achieving mutually acceptable solutions.

Author

Vashu Shrivastav

Language

EN