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Handling Customer Complaints Roleplay by fikrielhasani1998 is a document available to read on EtoBox.

What is Handling Customer Complaints Roleplay about?

The customer called in a high voice because their slow internet connection was delaying their work. The right technique for managing customer emotions is to remain calm, listen carefully to complaints, show sympathy for their problems, apologize for any issues, offer problem solving, and follow up with customers. The documents then provide examples of dialogues where a contact center agent handles a customer complaint about their internet connection not working properly for three days. The agent apologize

Author

fikrielhasani1998

Language

EN