About this document
Dynamic Skills Routing for Bot Transfers by Bruno Teixeira Rolo is a document available to read on EtoBox.
This document outlines the process for transferring chat conversations from a bot to an agent using Dynamic Skills Routing, emphasizing the need for custom setup to enhance customer and admin experiences. It details the creation of a Custom Object to link skills to scenarios, the necessary flows to retrieve skills, and the setup required in the bot for effective routing. The document serves as a proof of concept and advises adjustments based on specific business logic before deployment.
- Author
- Bruno Teixeira Rolo
- Language
- EN