Can I read Dynamic Skills Routing for Bot Transfers on EtoBox?

Dynamic Skills Routing for Bot Transfers by Bruno Teixeira Rolo is a document available to read on EtoBox.

What is Dynamic Skills Routing for Bot Transfers about?

This document outlines the process for transferring chat conversations from a bot to an agent using Dynamic Skills Routing, emphasizing the need for custom setup to enhance customer and admin experiences. It details the creation of a Custom Object to link skills to scenarios, the necessary flows to retrieve skills, and the setup required in the bot for effective routing. The document serves as a proof of concept and advises adjustments based on specific business logic before deployment.

Author

Bruno Teixeira Rolo

Language

EN