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The paradox of excellence : how great performance can kill your business by Mosby, David, 1948- is a business book available to read on EtoBox.

What is The paradox of excellence : how great performance can kill your business about?

<p><P>Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You&#8217;re not alone. Many companies discover their improved performance doesn&#8217;t translate into higher perceived value. In fact, it simply shifts the customer&#8217;s expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet.&#160;In this important book, the authors use a realistic story that illustrates the paradox of excellence&#190;the better you perform, the more invisible you become to everything but bad news&#190;shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. <i>The Paradox of Excellence</i> introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success. <P> &#160; <P> &#160;</p>

Who reads The paradox of excellence : how great performance can kill your business?

Author

Mosby, David, 1948-

Publisher

Jossey-Bass, [2005]

Published

2005

Language

EN

ISBN

9780787981396

Category

business

Subjects

Business, Management, Finance

Rating

4.6 / 5 (20 ratings)

Updated

2026-03-14