About this document
Trend Micro Severity Level Response Times by Shriharsha Rao is a document available to read on EtoBox.
Trend Micro defines four severity levels for technical issues - Severity 1 being the most critical and Severity 4 being the least urgent. The document outlines the basic description, target initial response times for standard and premium support, and additional notes for each severity level. Severity 1 issues render major components inoperable and have a critical business impact. The target response time is within 1 hour for premium support and within 30 minutes for standard support. Severity 2 issues sever
- Author
- Shriharsha Rao
- Language
- EN