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Management of Quality Essentials by Roseanne Binayao Lontian is a document available to read on EtoBox.

What is Management of Quality Essentials about?

This document discusses quality management and various quality tools and frameworks. It defines quality as meeting or exceeding customer expectations. It describes eight dimensions used to evaluate product quality: performance, aesthetics, features, conformance, reliability, durability, perceived quality, and serviceability. Six dimensions are used to evaluate service quality: convenience, reliability, responsiveness, time, assurance, and courtesy. Various quality awards and standards are also outlined such

Author

Roseanne Binayao Lontian

Language

EN