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About this Social Sciences article
The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender by Akinci, Serkan; Aksoy, Safak is a Social Sciences article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Social Sciences.
- Author
- Akinci, Serkan; Aksoy, Safak
- Publisher
- Elsevier ; Elsevier USA; Elsevier BV (ISSN 2211-9736)
- Published
- 2019
- Language
- EN
- Field
- Social Sciences