About this document
TQM Integration in HRM Practices by harshada700 is a document available to read on EtoBox.
This document discusses the relationship between Total Quality Management (TQM) and Human Resource Management (HRM). It presents TQM as a people-focused management system aimed at continual improvement of customer satisfaction through lower costs. The document outlines a TQM model with seven elements: strategic planning and leadership; customer satisfaction; quality planning; employee involvement; measurement and benchmarking; and continuous improvement. It argues that successful TQM implementation requires
- Author
- harshada700
- Language
- EN