About this document
Call Center Training Plan Overview by Sandeep Jaiswal is a document available to read on EtoBox.
The training plan summarizes the core functions and skills call center representatives need to excel in their role: 1) Interact kindly and professionally with customers through lessons on support processes, people skills, gathering information, and handoffs. 2) Resolve customer issues and complaints by learning product knowledge, identifying problems, asking questions, and walking through solutions. Regular practice is needed on communication skills. 3) Record all support activities by training on suppo
- Author
- Sandeep Jaiswal
- Language
- EN