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What is Knowledge Management at Ethio Telecom about?

This document discusses knowledge management systems for Ethio Telecom. It outlines how KMS can benefit Ethio Telecom by serving as important business intelligence, keeping good practices captured, and managing relationships with key customers. Specific solutions from KMS include adding context and multimedia to information, qualifying data, and linking experts. Knowledge is applied by storing it in databases or portals and sharing across departments to facilitate collaboration between experts.

Author

Abnet Belete

Language

EN