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What is Total Quality Management Case Study about?

This document describes the practical case of a financial services company that implemented a total quality management system. The company established a Senior Quality Committee and project teams to improve processes, satisfy customers, and implement a permanent improvement process. The company also emphasized innovation as a key factor to achieve quality through projects such as credit scoring, securities services, multi-currency accounting, and capital markets. The quality management system helped

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ScribdTranslations

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EN