Can I read Citizen Satisfaction in Public Services on EtoBox?
Citizen Satisfaction in Public Services by Feti Cool is a document available to read on EtoBox.
What is Citizen Satisfaction in Public Services about?
This article explores citizen satisfaction with public services using the Expectancy Disconfirmation Model (EDM), aiming to identify gaps for future research. It highlights the relationship between citizen expectations, perceived service quality, and satisfaction, emphasizing the importance of incorporating citizen feedback in government performance assessments. The study reviews existing literature since 2004 and discusses the evolving nature of citizen expectations over time.
- Author
- Feti Cool
- Language
- EN