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What is Customer Focus in Logistics Management about?

This English activity document discusses customer focus for a transportation company. It lists what customers need from the company, including timely deliveries, good freight rates, and timely information about the fleet. It also outlines commitments the transportation company should make to customers regarding loading, prices, and keeping customers informed of developments. Responsibilities are defined for the general manager, commercial director, and fleet maintenance chief to ensure customer needs and co

Author

Anonymous v0033YHBp

Language

EN