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Can I read Having their cake and eating it too? Online labor platforms and human resource management as a case of institutional complexity on EtoBox?
Having their cake and eating it too? Online labor platforms and human resource management as a case of institutional complexity by Jeroen Meijerink; Anne Keegan; Tanya Bondarouk is a Business, Management and Accounting article available to read on EtoBox.
What is Having their cake and eating it too? Online labor platforms and human resource management as a case of institutional complexity about?
Previous studies have shown that online labor platforms want to have their cake and eat it too by implementing human resource management (HRM) activities to control gig workers who ought to be autonomous in their work. Our empirical study shows that using HRM activities to control gig workers creates institutional complexity and explores the strategies adopted by platform firms to address this complexity. Based on case studies of two meal-delivery platforms in the Netherlands (Uber Eats and Deliveroo), we identify freelance-related HRM activities that create tensions between the market and corporation logics. We show that online labor platforms rely on response strategies that integrate/balance, rather than rule out competing logics, including creating novel forms of HRM outsourcing, HRM devolution, and covert HRM implementation to control gig workers while simultaneously upholding their freelance status. Furthermore, we show that these response strategies are enabled by information technologies and the marketplaces that online labor platforms create, allowing for more experimental and dynamic approaches to HRM than so far theorized. The main implication of these findings is that t
Who reads Having their cake and eating it too? Online labor platforms and human resource management as a case of institutional complexity?
It is typically read by researchers, students, and practitioners in Business, Management and Accounting.
- Author
- Jeroen Meijerink; Anne Keegan; Tanya Bondarouk
- Publisher
- Informa UK Limited
- Published
- 2021
- Language
- EN
- Field
- Business, Management and Accounting (Social Sciences)
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