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What is Service Process Improvement Strategies about?

This document presents an improved redesign of the service reception process of the company C-H-O Cash & Carry using a cause and effect diagram. The redesign proposes training staff, improving task assignment, investing in new resources and suppliers to provide quality service and satisfy customers. The report concludes that continuous process improvement requires time and effort, but it will allow the company to adapt to market changes and stay competitive.

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