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The document presents the results of a Confirmatory Factor Analysis (CFA) for four variables: Customer Relationship Management (X1), Service Quality (X2), Complaint Handling (X3), and Product Quality (X4). It includes estimates, variances, model fit summaries, and various statistical measures for each variable, indicating their relationships and significance. The analysis shows strong model fit for the default models of each variable, suggesting effective measurement of the constructs.

Author

عبدالله حفيظ

Language

EN