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What is Novartis about?
Novartis was having trouble paying invoices on time due to issues with its SAP enterprise system implementation for accounts payable. The accounts payable and IT departments blamed each other for the problems. The CIO intervened and had the departments work together over six months to improve cooperation and redesign processes. They agreed to upgrade an older Ariba system instead of the problematic SAP modules, saving the company $4-5 million annually by better managing purchasing.
- Author
- Vitor Costa
- Language
- EN