About this document

Quality Evaluation Report for Tickets by Mark Angat is a document available to read on EtoBox.

The document appears to be a report listing technicians, the tickets they completed for the day, including the ticket number, subject, resolution time and whether it met the SLA. It also includes a quality score from criteria with points awarded in different categories like resolution, precision, and documentation. All technicians received full scores of 5 for speed and quality on all of their tickets for the day.

Author

Mark Angat

Language

EN