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What is Major Incident Management Process Overview about?
This document outlines the standardized processes for Incident Management (IM) and Major Incident Management (MIM) aimed at ensuring quick resolution of incidents and minimizing service disruptions. It details the definitions, objectives, steps for incident identification, logging, classification, resolution, and closure, along with roles and responsibilities of involved parties. Additionally, it emphasizes the importance of effective communication, rapid response, and continuous improvement through post-in
- Author
- cwppf6zv95
- Language
- EN