About this document
Impact of Service Quality on Loyalty by Dedy Matius is a document available to read on EtoBox.
The document summarizes a research paper on the influence of service quality and trust on customer loyalty, with customer satisfaction as an intervening variable, for the Halodoc e-health application in Indonesia. The research used a quantitative methodology with 201 respondents who had used Halodoc at least three times in the past six months. The results showed that service quality and trust positively and significantly influence customer satisfaction, and customer satisfaction positively and significantly
- Author
- Dedy Matius
- Language
- EN