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What is Resolving Call Consolidator Issues about?

This document provides troubleshooting steps for resolving call consolidator alarms or ConsolidatorDBConnector alarms in WFO v15.x or Impact 360 V11.1. It describes that the call consolidator is responsible for inserting call metadata into the database. Issues can occur if the Recorder Consolidator Service is not running, the DataModelWS_Pool is not running, or the contact database (CentralContact) has problems. The solution involves checking that these services and databases are running and available, and

Author

Dhexter Villa

Language

EN