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What is Customer Satisfaction in Retail Banking about?

The document provides an overview of the history and development of commercial banking in India across three phases: 1) Phase I from 1786-1969 saw the establishment of the earliest banks in India and a slow growth period. 2) Phase II from 1969-1991 involved major nationalization efforts by the government to gain control over the banking sector. 3) Phase III from 1991 onward introduced reforms and liberalization, increasing competition and introducing new technologies and services. The banking system ha

Author

furkan haider

Language

EN