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This document provides an overview of definitions and measurements of organizational performance index. It discusses the history of performance definitions from the 1960s to the 1990s. Key definitions focused on effectiveness (achieving goals), efficiency (resource utilization), and relevance (customer satisfaction). Effectiveness, efficiency, and relevance were common elements used to define organizational performance. Later definitions also considered means and ends, as well as employee performance qualit

Author

Sarah Shehata

Language

EN