Can I read Insights from Quality Gurus on EtoBox?
Insights from Quality Gurus by Shiva Viji is a document available to read on EtoBox.
What is Insights from Quality Gurus about?
The document discusses several quality gurus and their views on quality including Deming, Juran, Crosby, Feigenbaum, Ishikawa. It summarizes their key philosophies and approaches to quality in 1-2 sentences for each. For example, it states that Deming focused on a broad systems view of quality and his 14 points centered around systems approach, statistical variation, knowledge, and human behavior. Juran advocated for a balanced approach using managerial, statistical, and technological quality concepts.
- Author
- Shiva Viji
- Language
- EN