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Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17{u2212}21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA by Louis E Freund; Wojciech Cellary; Springer International Publishing is a Computer Science article available to read on EtoBox.

What is Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17{u2212}21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA about?

This book explores the different ways in which human-factors engineering influences organizations{u2019} and enterprises{u2019} well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human{u2013}computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17{u2013}21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions

Who reads Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17{u2212}21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA?

Author

Louis E Freund; Wojciech Cellary; Springer International Publishing

Publisher

Springer International Publishing : Imprint: Springer

Published

2018

Language

EN

ISBN

9783319604862

Field

Computer Science (Physical Sciences)