About this document
Service Quality in Oman by Melissa Santoso is a document available to read on EtoBox.
This document summarizes a research study that examined the impact of service quality on customer loyalty and satisfaction at four major Islamic banks in Oman. The study used a survey of 120 bank customers and analyzed the data using statistical methods. The key findings were that customers rated the banks positively across five service quality dimensions. There were also significant relationships found between service quality, customer satisfaction, and customer loyalty. Specifically, the empathy and respo
- Author
- Melissa Santoso
- Language
- EN