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What is Understanding Quality Costs in TQM about?

1) TQM is a company-wide approach to quality improvement that involves all employees and functional areas. It focuses on serving customers and continuous improvement. 2) Key aspects of TQM systems include employee involvement in improvement, management leadership, and identifying and solving quality problems. 3) Quality costs include prevention, appraisal, and failure costs. Failure costs from internal defects should be reported and incentives put in place to reduce them.

Author

SriRahayu

Language

EN