Can I read Six Sigma : and the Quality Toolbox for Service and Manufacturing on EtoBox?

Six Sigma : and the Quality Toolbox for Service and Manufacturing by Bicheno, John; Catherwood, Philip; James, Rob is a book available to read on EtoBox.

What is Six Sigma : and the Quality Toolbox for Service and Manufacturing about?

A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.

Author

Bicheno, John; Catherwood, Philip; James, Rob

Publisher

Buckingham: Picsie Books

Published

2005

Language

EN

ISBN

9780954124427

Updated

2026-03-24