Can I read Kano Model Reliability and Validity on EtoBox?

Kano Model Reliability and Validity by Elmar Sauerwein is a document available to read on EtoBox.

What is Kano Model Reliability and Validity about?

Reliability and validity of the Kano-Model have not yet been tested thouroughly. This paper tries to examine the reliability of test-retest, alternate forms and stability of interpretation. Furthermore concurrent, predictive and convergent validity were tested. Other methods of classification were tested, too.The results are supportive for the Kano model.

Author

Elmar Sauerwein

Language

EN