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The document outlines a structured process for preparing effective business messages, emphasizing the importance of identifying the purpose, analyzing the audience, choosing the appropriate communication channel, gathering accurate information, and organizing ideas logically. It also highlights planning steps such as defining objectives, researching data, selecting the medium, structuring the message, and reviewing for clarity and professionalism. An example illustrates how a customer service officer prepar

Author

Haseeb Khattak

Language

EN