About this document

Inbound Call Summary Report 2016 by pooja is a document available to read on EtoBox.

The document is an inbound call summary report from April 12, 2016 between 8:00 AM and 9:00 PM. It provides call metrics for 14 different dialed numbers, including total calls, answered calls, average call duration, average percentage of calls answered and unanswered, and agent speed of answer. The overall report shows that calls were answered 81.2% of the time on average, with an average call duration of 4 minutes and 47 seconds and agent speed of answer of 5 seconds.

Author

pooja

Language

EN