About this document
Enhancing Emotional Safety in Hospitality by Sanjit Paul is a document available to read on EtoBox.
Emotional safety for hotel staff is often overlooked, leading to issues like low morale and guest entitlement. The document outlines a new Intervention Model that includes a Zero Abuse Policy, Guest Conduct Clause, and empathy-driven manager training to enhance staff protection and improve service quality. By prioritizing emotional safety, hotels can achieve better staff retention and guest satisfaction.
- Author
- Sanjit Paul
- Language
- EN