About this document
Employees by Debjani Chakraborty is a document available to read on EtoBox.
The document discusses the critical role of employees in service delivery. It outlines that employees are the face of the organization to customers and are responsible for delivering on the promises made by marketing. A "service culture" is one where providing excellent service is a core value throughout the organization. The "service triangle" and "service profit chain" models illustrate how internal employee satisfaction and external customer satisfaction are linked to business outcomes like retention, re
- Author
- Debjani Chakraborty
- Language
- EN