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What is Customer Service in Hospitality & Tourism about?

Chapter 1 introduces customer service, defining it as the practice of delivering products and services to customers, and discusses its historical evolution from the craftsman economy to the present service economy. It highlights the unique characteristics of services, the importance of customer service in the tourism and hospitality sector, and provides examples of companies renowned for their customer service excellence. The chapter emphasizes the need for companies to understand and consistently deliver h

Author

fahad.2240

Language

EN