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Teleassistance Call Management Guide by ScribdTranslations is a document available to read on EtoBox.

This unit deals with the management of incoming calls in a teleassistance service. It presents the case of Estefanía, a 75-year-old user who lives alone and suffers a fall down the stairs, calling the service in a state of nervousness and inability to move. In this emergency, the agent must mobilize emergency medical resources and contact Estefanía

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ScribdTranslations

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EN