About this document
Indian Call Center Industry Overview by Nida is a document available to read on EtoBox.
The Indian call center industry experienced rapid growth and investment in the early 2000s based on projections of significant future revenues. However, by early 2001 the industry was struggling, as many call centers were operating well below capacity with high idle times and inability to recruit sufficient agents despite attractive salaries. The oversupply of call center capacity and high attrition rates added to the industry
- Author
- Nida
- Language
- EN