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TQM Week 1 by Kesiya Prado is a document available to read on EtoBox.

What is TQM Week 1 about?

The document introduces Total Quality Management (TQM) as an integrated organizational effort aimed at improving quality at every level, emphasizing the importance of customer-defined quality. It discusses various definitions of quality, including conformance to specifications, fitness for use, value for price paid, support services, and psychological criteria, highlighting the subjective nature of quality perceptions. The text also notes that successful companies prioritize customer satisfaction and contin

Author

Kesiya Prado

Language

EN