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Mastering Effective Listening Skills by Joia De Leon is a document available to read on EtoBox.

What is Mastering Effective Listening Skills about?

This document discusses listening skills and provides information on different types of listening, improving listening abilities, and common listening problems. It defines listening as interpreting sounds heard, which requires mental effort. Research shows people only hear 25% of what is said and remember half of that. There are three types of listening: casual, active/formal, and nonverbal. Active listening is important for gaining information, interpreting messages, making decisions, and responding approp

Author

Joia De Leon

Language

EN