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This document summarizes a study on the relationship between total quality management (TQM) practices and quality performance at Pos Malaysia Berhad in Kota Kinabalu, Sabah. The study explores the link between TQM practices (leadership, process management, information analysis, customer focus, supplier relationships, quality system improvement, continual improvement, people involvement) and organizational quality performance. A survey was conducted of Pos Malaysia employees, and correlation analysis reveale

Author

Atinzz Chriz

Language

EN