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Enhancing Banking for Older Women with Chatbots by Pritam Kumar Nayak is a document available to read on EtoBox.

What is Enhancing Banking for Older Women with Chatbots about?

This document discusses a literature review on the impact of using chatbots in the banking sector, particularly on the experiences of older people. While chatbots provide 24/7 support and quick answers, they can present challenges for those unfamiliar with technology. For elderly clients, more human-like assistance is sometimes preferred over interfaces that may be less intuitive. The review highlights the need for a balance between advancing technology and inclusive design that accommodates all age groups.

Author

Pritam Kumar Nayak

Language

EN