About this document
Customer Churn Factors in Telecom Sector by altairedon is a document available to read on EtoBox.
This document reviews factors influencing customer churn in the telecom sector, analyzing around 75 journal articles from 2000 to 2014. It highlights the significance of understanding churn dynamics for improving customer retention and profitability, proposing a model to aid in churn management. The paper discusses various churn determinants and their interrelationships, providing a foundation for future research in the field.
- Author
- altairedon
- Language
- EN