About this document
Retail Banking by Bobescu Alina is a document available to read on EtoBox.
The document discusses how the promise of internet banking in the late 1990s and early 2000s went largely unfulfilled, as most online-only banks from that era either failed or were acquired by traditional banks. However, mobile phones and new technologies are now transforming retail banking and making it more exciting. While branches still exist, banks are focusing more on reducing costs and improving the customer experience through digital channels to restore profitability in the current economic environme
- Author
- Bobescu Alina
- Language
- EN