About this document
Understanding Quality in Business by Sieg Hart is a document available to read on EtoBox.
The document discusses different definitions of quality from various experts and perspectives. It notes that Crosby, Deming, and Juran provided foundational definitions, while Drucker built upon this to define quality as value that customers are willing to pay for. The document also provides definitions of quality from the perspectives of companies that produce products, test products, and purchase products. It acknowledges that all definitions have limitations but that the most important factor is whether
- Author
- Sieg Hart
- Language
- EN