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IT Helpdesk Engineer Profile - Mahmoud Ahmed by mohamedelgenedy9932 is a document available to read on EtoBox.

What is IT Helpdesk Engineer Profile - Mahmoud Ahmed about?

Mahmoud Ahmed is an IT Helpdesk Engineer with over 3 years of experience in technical support and network administration, achieving a 95% first-contact resolution rate for over 500 users monthly. He possesses skills in various technologies including Windows OS, Active Directory, and networking protocols, and has successfully optimized ticketing workflows to enhance resolution rates. Mahmoud holds a Bachelor

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mohamedelgenedy9932

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EN