Can I read Daily Call Center Performance Report on EtoBox?

Daily Call Center Performance Report by Syed Munawwar Ali is a document available to read on EtoBox.

What is Daily Call Center Performance Report about?

The document is a call center performance report for January 30, 2010. It shows call volume statistics for individual agents and groups over the date range from 00:00 to 23:59. Key metrics included are calls received, answered, average answer delay, total talk time and average, total after call work time and average, total hold time and average, and individual agent desk durations including idle time, not ready time and break time.

Author

Syed Munawwar Ali

Language

EN