About this document
Service Quality Management Strategies by Arunava is a document available to read on EtoBox.
This document discusses service quality and productivity strategies. It covers topics such as defining service quality, the gaps model of service quality, customer expectations, customer perceptions, and ways to measure and improve service quality. It also discusses integrating service quality strategies with productivity strategies to create value for customers and companies.
- Author
- Arunava
- Language
- EN