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Enhancing Service Quality Through Tangibles by Rochelle Madara is a document available to read on EtoBox.

What is Enhancing Service Quality Through Tangibles about?

The document discusses two aspects of service quality: tangibles and reliability. Tangibles refer to the physical environment, facilities, equipment, and appearance of staff that influence customer perceptions. Reliability means consistently delivering the promised service in an accurate and dependable manner to build customer trust. Providing satisfaction in both tangibles and reliable service leads to increased profits and reputation for a company.

Author

Rochelle Madara

Language

EN