About this document
OCBC Customer Service Standards Guide by Sivanathan Anbu is a document available to read on EtoBox.
This document outlines service standards for banks in Malaysia. It covers expectations for [1] knowing customers to understand their needs, [2] providing timely and efficient services such as transactions within set timeframes, and [3] addressing customer complaints promptly within 14 days or keeping them updated. The standards are aligned with the country
- Author
- Sivanathan Anbu
- Language
- EN